Terms of Service

These Terms of Service are an agreement between Robison Technologies LLC ("we", "us") and the business that creates a ThermalForce HQ account ("you", "your company"). They cover your company's use of ThermalForce HQ, including the website, the technician views and the customer-facing pages your company sends to its own customers (together, the "Service"). By creating an account or using the Service, you agree to them.

1. Your account

• You must be at least 18 and able to enter into this agreement on behalf of your company.
• The person who signs up becomes the company's first Admin. Admins decide who else in the company gets a sign-in and what each role can see and do.
• You are responsible for everything done under your company's sign-ins. Keep passwords private, give each person their own sign-in, and remove people who leave.
• Tell us promptly if you believe an account has been accessed without permission.

2. Eligibility, Restrictions, and Anti-Competitor Exclusion

2.1 Trade Business Representation. The ThermalForce HQ platform, including all associated software, web routes, features, interfaces, and free trial periods (collectively, the "Service"), is explicitly designed and provided solely for active, legitimate residential and commercial trade businesses, specifically including HVAC, electrical, and appliance repair service companies. By creating an account or initiating a free trial period, you represent and warrant that you are actively operating, or employed by, a legitimate trade service business that holds any licenses or registrations its work requires.

2.2 Strict Competitor Exclusion. You are strictly prohibited from creating an account, initiating a free trial, or accessing the Service if you are an employee, independent contractor, officer, agent, or owner of a competing software development firm, a competing field service management platform, or any corporate entity seeking to develop an application utilizing artificial intelligence for trade or field service diagnostics.

2.3 Fraudulent Access and Damages. Accessing the Service under false pretenses to evaluate features, prompt logic, user interface structures, or backend workflows on behalf of a competing entity constitutes a material breach of these Terms, unauthorized access to computer systems, and fraudulent misrepresentation. Robison Technologies LLC reserves the right to terminate any such account immediately without notice and pursue full legal and equitable remedies, including seeking injunctive relief and monetary damages for unauthorized acquisition of proprietary data and trade secrets.

3. Free trial, subscription and payment

• New companies may start with a free trial. The length of the trial and the price of each plan are shown at sign-up and on your Billing page.
• To keep using the Service after a trial, an Admin chooses a paid plan. Plans are billed in advance, each month or year, to the payment method on file, and renew automatically until cancelled.
• Payments are processed by Stripe. We do not store your full card number.
• We may change plan prices. We will give you notice before a new price applies to your next renewal, and you can cancel before it does.
• If a payment fails, we may limit or suspend access until the balance is paid.

4. Cancelling

• An Admin can cancel at any time from the Billing page. Cancelling stops future renewals; your company keeps access until the end of the period already paid for.
• We do not give refunds or credits for a period that has already started, except where the law requires it.
• After a subscription ends, your company's data is kept for a reasonable time so you can return or export it, and may then be deleted. You can ask us to delete it sooner.

5. Your data

• Your company owns the information it puts into the Service: customers, appliances, work orders, notes, photos, signatures, estimates, invoices and payments ("Customer Data").
• You give us permission to store and process Customer Data only as needed to run the Service for you, keep it secure and support you.
• You are responsible for having the right to collect and use the personal information of your own customers and staff, and for giving them any notices the law requires.
• An Admin can export your company's data from the Service at any time while the account is active.
• How we handle personal information is described in our Privacy Policy.

6. Texts and emails to your customers

• The Service can send texts and emails to your customers on your behalf, such as appointment confirmations, reminders, "on the way" alerts, invoices and review requests.
• Your company is the sender of those messages. You are responsible for having each customer's permission to be contacted that way, for the wording of your templates, and for following the laws and carrier rules that apply to them, including the Telephone Consumer Protection Act and CAN-SPAM.
• Text messaging is sent through your company's own account with a messaging provider. That provider's charges, and its registration requirements for business texting, are yours to meet.
• You must honor opt-out requests. Do not use the Service to send marketing messages to people who have not agreed to receive them.

7. Payments from your customers

• If you take card payments through the Service, they are processed by Stripe into your company's own Stripe account, under Stripe's terms with you. We are not a bank or a money transmitter and never hold your customers' funds.
• Disputes, refunds, chargebacks and taxes on what you sell are between you, your customers, Stripe and the tax authorities.
• The Service calculates sales tax from the rate you enter. You are responsible for entering the correct rate and for collecting and remitting tax.

8. Connected services

You may connect the Service to other products, such as Stripe, a text messaging provider, QuickBooks Online or Google. Your use of each of those is governed by your own agreement with its provider. We are not responsible for a connected service's availability, charges or handling of data once information has been sent to it at your direction.

9. Artificial Intelligence Diagnostics Disclaimer and Limitation of Liability

9.1 Informational and Assistive Purposes Only. The ThermalForce HQ platform utilizes automated, artificial intelligence (AI) systems, machine learning models, and pattern recognition algorithms to process uploaded media, including but not limited to photos of appliance model stickers, electrical schematics, component layouts, and audio recordings of equipment operation (collectively, "AI Diagnostics"). You expressly acknowledge and agree that all AI Diagnostics, data outputs, repair suggestions, fault code interpretations, and troubleshooting guides generated by the Service are provided strictly for informational, educational, and assistive purposes only.

9.2 No Substitution for Professional Trade Expertise. The AI Diagnostics feature is an automated assistant tool and is not a substitute for professional trade judgment, specialized training, physical inspection, or certified technical expertise. Real-world mechanical, plumbing, and electrical repair environments are inherently volatile and dangerous.

• The Final Verification Rule: The using company, business owners, and individual technicians on-site (collectively, the "User") retain sole and exclusive responsibility for verifying any information, part numbers, wiring connections, or troubleshooting procedures output by the AI before executing any physical modifications or repairs to a system.
• Safety Compliance: The User is solely responsible for ensuring all real-world repairs comply with applicable local, state, and federal codes, National Electrical Code (NEC) standards, OSHA regulations, manufacturer-mandated safety procedures, and proper lock-out/tag-out guidelines.

9.3 Express Assumption of Risk. By utilizing the Service, you acknowledge that automated AI systems can experience technical limitations, structural hallucinations, or data interpretation errors. You expressly assume all risks associated with your reliance upon, or implementation of, any diagnostics or repair suggestions generated by the Service.

9.4 Comprehensive Waiver of Liability. To the maximum extent permitted by applicable law, Robison Technologies LLC, its officers, developers, and founders shall not be liable for any direct, indirect, incidental, consequential, special, or exemplary damages arising out of or relating to your use of the AI Diagnostics. This absolute liability waiver specifically includes, but is not limited to:

• Physical bodily injury, fatal injury, or property damage resulting from electrical shocks, arc flashes, fires, gas leaks, catastrophic mechanical failures, or refrigerant handling errors on a job site.
• Financial losses, lost business revenue, business interruption, or equipment damage resulting from a technical misdiagnosis, wrong part recommendations, or delayed repair timelines.
• Call-backs, warranty disputes, or customer contract terminations between the using trade business and their residential or commercial property clients.

10. Acceptable use

You agree not to:

• use the Service for anything unlawful, or to send spam or harassing messages;
• try to access another company's data, or probe, overload or disrupt the Service;
• copy, resell or reverse engineer the Service, or use it to build a competing product;
• upload malicious code, or content you have no right to use.

11. Intellectual Property, Restrictions on Use, and Reverse-Engineering Ban

11.1 Ownership of Proprietary Assets. All elements of the Service—including but not limited to the underlying code, database schemas, prompt engineering sequences, user interface (UI) and user experience (UX) design layouts, "A Master Tech in Your Pocket™" branding and slogans, and the unique multimodal logic pairing photo and audio capture with AI diagnostics—are the exclusive intellectual property of Robison Technologies LLC. This software is provided on a limited, non-transferable, revocable subscription basis. It is licensed, not sold.

11.2 Comprehensive Reverse-Engineering Ban. As an express condition of accessing the Service (including access granted under free trial or promotional tiers), you agree that you will not, and will not permit any third party to:

• Decompile, disassemble, reverse-engineer, or attempt to derive or reconstruct the source code, prompts, system behaviors, or underlying algorithmic logic of the Service.
• Scrape, harvest, copy, or duplicate the visual layout, input-to-output workflow mechanics, or formatting structure of the photo, audio, and AI diagnostic sequences.
• Use automated scripts, bots, or hyper-frequent diagnostic testing sequences to map, extract, or reverse-engineer the AI diagnostic capabilities for the purpose of creating a derivative product, service, or feature.
• Modify, adapt, or create derivative works based on any portion of the Service.

11.3 Automated Security Enforcement. Robison Technologies LLC may use automated systems to monitor usage of the Service and detect anomalous platform behavior (including, but not limited to, rapid, non-operational, back-to-back AI diagnostics disproportionate to standard field technician operations), and may limit the rate or volume of AI diagnostics. We reserve the right to suspend or terminate any user profile or company account immediately, without notice and to the fullest extent the law allows without liability, if usage data or other information indicates a breach of Sections 2 or 11.

11.4 Feedback. If you send us suggestions, we may use them without owing you anything.

12. Availability and changes

We work to keep the Service available and may add, change or remove features over time. The Service may be unavailable now and then for maintenance or for reasons outside our control. We do not promise that it will be uninterrupted or error free.

13. Suspension and termination

We may suspend or end your company's access if you break these Terms, do not pay, or use the Service in a way that puts it or other customers at risk. Except as described in Sections 2 and 11, where practical we will tell you first and give you a chance to fix the problem. You may stop using the Service at any time.

14. Disclaimers

The Service is provided "as is" and "as available". To the fullest extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement.

15. Limit of liability

To the fullest extent the law allows, we are not liable for lost profits, lost revenue, lost data or any indirect, incidental, special or consequential damages. Our total liability for all claims relating to the Service is limited to the amount your company paid us for the Service in the twelve months before the claim arose.

16. Indemnity

You agree to defend and hold us harmless from claims brought by others that arise from your Customer Data, the messages you send through the Service, the work your company performs for its customers, or your breach of these Terms.

17. Governing law

These Terms are governed by the laws of the State of Indiana, without regard to its conflict-of-law rules. Any dispute will be brought in the state or federal courts located in Indiana, and each of us agrees to their jurisdiction.

18. Changes to these Terms

We may update these Terms from time to time. If a change is significant, we will let your company's Admins know before it takes effect. Continuing to use the Service after the change takes effect means you accept the updated Terms.

19. Contact

Robison Technologies
Email: support@robisontechnologies.com