Residential & Commercial · Appliance repair · HVAC
A Master Tech in Your Pocket™
FieldCore HQ is field service software engineered for residential and commercial appliance repair and HVAC — from home washers and heat pumps to commercial 3-phase power, refrigeration and rooftop packages. AI triage and step-by-step troubleshooting on every call, schematics and parts suppliers built in — plus dispatch, truck stock, payment before you leave, and built-in accounting.
Built by a Navy Mechanical/Electrical Repairman with 46 years of master field experience — 40 years running his own HVAC and Commercial & Residential Appliance Repair Business — to put it all in a technician’s pocket.
Built for the brands your techs work on every day
AI Master Tech · on site, at the machine
Stuck on a tough call? Enter the model, the symptom and any error code. FieldCore HQ triages the most common problems for that exact machine, walks you through starting its diagnostic mode, then guides you test by test until you find the fault — with the schematic, the part and the supplier one tap away.
Enter the model, the symptom and any error code (type it or say it). Get the top probable causes for that exact machine ranked High / Medium / Low, what the fault code means for that brand, and the root cause explained.
Step-by-step instructions to enter service or test mode on the model in front of you — the exact buttons and sequence — and how to exit when you're done.
An ordered test sequence, cheapest and safest checks first, with expected ohms and voltages. Tap Pass or Fail on each test and save the results to the job. Safety warnings come first — power, capacitors, gas and refrigerant.
Open the schematic, wiring diagram and parts list for the model right on the job. Add your own library of diagrams and OEM part numbers for your team.
See if it's on your truck or in the warehouse. If not, the parts suppliers are already set up — one tap searches the model, and the part goes on the ticket.
Hands full or gloves on? Tap the mic and say it. Symptoms, error codes (“F twenty-one” becomes F21), model numbers, your diagnosis, work completed and photo notes fill in by voice — in the diagnostics and across the whole job ticket.
Parts suppliers already set up — search the model in one tap:
AI diagnostics are included on Pro (30 a month, shared) and Small Team (2,000 a month, shared). AI guidance supports a qualified technician's judgment — always confirm against the manufacturer's tech sheet and follow safe work practices. Supplier names are trademarks of their owners; FieldCore HQ is not affiliated with them.
Made for your trade
Residential and commercial work live side by side, each with its own brands, appliances, parts and pricing — so the app fits how your shop actually runs.
Washers, dryers, refrigerators, ranges, dishwashers. Model and serial on every job, the right part on the truck, paid before you leave.
See how it worksIce machines, walk-ins, fryers, combi ovens, reach-ins. Separate commercial pricing, parts and brand lists, plus maintenance plans for recurring accounts.
See how it worksFurnaces, heat pumps, mini-splits, rooftop units. Dispatch, maintenance agreements, parts on the truck and on-site invoicing in one app.
See how it worksDual capability
From a homeowner's washer or heat pump to commercial 3-phase power, refrigeration and rooftop packages — one app, with residential and commercial brands, parts and pricing kept separate.
Residential
Home appliances and comfort systems — single-phase, one homeowner, one ticket.
Commercial
Commercial systems with their own brands, parts and pricing — kept separate from residential.
How a job flows
Every step happens in the same app, on the same job, so nothing gets typed twice.
Drop the job on a tech's timeline. They get a text, you see them on the map.
The customer gets an “on the way” text and a live tracking link. One tap starts the job clock.
AI reads the tag, triages the most likely problems and walks you through the tests.
Find it by brand and appliance, see what's on the truck, add it to the ticket.
Card on site or a pay link. The invoice and inventory update themselves.
A Google review request goes out automatically after payment.
Features
Scheduling, dispatch, the technician app, parts, invoicing and customer communication — connected.
Drag jobs onto a timeline, see every tech on the map, and catch late or running-over jobs the minute they happen.
Today's jobs, directions, photos and the job ticket on any phone. Tap the mic to fill in notes, diagnosis and error codes by voice. No app store needed.
Snap the model/serial tag and the model and serial numbers fill themselves in. Every visit is tied to the exact unit.
Inventory organized LG › Washer, with photos. Truck stock, warehouse levels, and a clear “needs to be ordered”.
Build the ticket on site, take the card or send a pay link, and the invoice and parts deduction happen automatically.
Customers book online, approve estimates, pay invoices and follow their tech on a live tracking link.
Appointment confirmations, reminders, “on the way” texts and review requests — plus two-way texting with customers.
Expenses, profit and loss, technician and sales reports, and QuickBooks sync on the plans that include it.
Enter the model, symptom and error code. Get the most common problems for that machine, ranked most to least likely, with the root cause explained.
How to start diagnostic/service mode on that model, then an ordered test sequence with expected readings. Mark each test pass or fail.
Pull up schematics, diagrams and parts for the model on the job — and upload your own library of OEM part numbers and diagrams.
Marcone, Encompass, Repair Clinic, Johnstone, Ferguson, Parts Town and more are already set up. One tap searches the model.
AI tag reading
No more squinting at a tag behind a dryer or typing a 14-character serial with greasy hands.
Parts & truck stock
Inventory organized the way techs think: by brand, then appliance — with a photo of every part.
Why FieldCore HQ
General field service apps handle the calendar. FieldCore HQ also handles the equipment.
About FieldCore HQ
A Master Tech in Your Pocket™
FieldCore HQ was built by a Navy Mechanical/Electrical Repairman with 46 years in the field — including 40 years running his own HVAC and Commercial & Residential Appliance Repair Business. From home washers, refrigerators and heat pumps to commercial 3-phase equipment, refrigeration and rooftop packages, he built the tool he always wanted on the truck.
The goal is simple: put 46 years of master field experience in a technician’s pocket. The right unit on every ticket, the right part on the truck, the right questions on a tough diagnosis, and the paperwork done before you leave the job.
Pricing
Unlimited SMS on every plan. No setup fees, no contracts. Start with a 14-day free trial — no credit card required.
Founder’s Circle — first 50 companies only
Locked in for as long as you stay subscribed, in exchange for an honest review after 30 days. Same 14-day free trial, no credit card required.
50 / 50spots remaining
Try the live demo$49/mo
14-day free trial · no credit card
Try the live demo$119/mo
14-day free trial · no credit card
Try the live demo$199/mo
14-day free trial · no credit card
Try the live demoLet’s talk
For teams of 8+ users
Contact SalesFAQ
FieldCore HQ is field service management software built for appliance repair and HVAC companies, residential and commercial. It covers scheduling and dispatch, a technician app, parts inventory, estimates, invoicing and payments, online booking and a customer portal in one place.
Built by a Navy Mechanical/Electrical Repairman with 46 years of master field experience — including 40 years running his own HVAC and Commercial & Residential Appliance Repair Business — to put that experience in a technician's pocket. It's the tool he wanted on his own truck: "A Master Tech in Your Pocket".
Residential appliance repair shops, commercial kitchen and equipment service companies, and HVAC contractors — from a one-truck owner-operator to a multi-tech team. It's flexible enough for other field service trades too.
Yes. It's engineered for both residential and commercial systems — from home washers and heat pumps to commercial 3-phase power, refrigeration and rooftop packages — with separate residential and commercial brands, parts and pricing.
On site, the technician enters the model, the symptom and any error code. AI triage lists the most common problems for that machine ranked by likelihood and explains the root cause. It then gives step-by-step instructions to start the machine's diagnostic or service mode and an ordered troubleshooting sequence with expected readings, where the tech marks each test pass or fail. Results are saved to the job. AI diagnosis is included on Pro and Small Team.
Yes. Tap to talk works in the diagnostics and across the job ticket: tap the mic and speak the symptoms, error codes, model numbers, diagnosis, work completed or photo notes, and they fill in automatically. Spoken error codes are cleaned up, so "F twenty-one" becomes F21.
Yes. Schematics, wiring diagrams and parts lists can be pulled up by model number on the job, and you can upload your own library. Parts suppliers including Marcone, Encompass, Repair Clinic, Parts Dr, Johnstone Supply, Ferguson, Bluon, Parts Town and WebstaurantStore are already set up, so one tap searches the model.
Yes. Every plan starts with a 14-day free trial, and you can explore a live demo company right now without signing up.
No. The technician app runs in the phone's web browser and can be added to the home screen like an app. It works on iPhone and Android.
The technician takes a photo of the appliance or equipment rating tag. AI reads the model and serial numbers from the photo and saves them to the job, and the tech can correct them by typing or by voice.
Yes. Residential and commercial customers each get their own brand and appliance lists, parts inventory and pricing, so a commercial job never pulls a residential part by mistake.
Technicians can take a card on site or send a secure payment link by text or email. Customers can also pay from their portal. Payments flow straight into the invoice.
Yes. FieldCore HQ's import center brings in customers, jobs and invoices from a spreadsheet (CSV), and you can export all of your records any time.
Set up your company in minutes. Bring your techs on the same day.